Frequently Asked Questions
How long does production take?
Standard production takes 1–2 business days.
Note: Personalized laser-cut pieces may take 5–10 business days due to the custom process.
My order hasn’t shipped after 2 days — why?
Our fulfillment team doesn’t work weekends.
Orders placed after 3PM EST Friday or during the weekend begin processing on Monday, and typically ship by Tuesday or Wednesday.
How long does shipping take?
- USA: 3–5 business days (often sooner)
- Canada, UK, EU: 5–10 business days
- Rest of World: 7–14 business days
I made a mistake with my order — what should I do?
Email us at info@ringedcity.com within 3 hours of placing your order.
After that, the order enters production and changes are no longer possible.
How do I cancel an order?
Cancellations must be requested within 3 hours of placing your order.
After that, it’s already being prepped for shipping.
Email info@ringedcity.com or contact us here right away.
Why can’t I reach you by phone?
Our team is online Monday–Friday, 9AM–5PM PST.
If you’re messaging outside those hours, shoot us an email at info@ringedcity.com — we’ll reply within 12 hours.
How do I track my package?
Once your order ships, you’ll get an email with your tracking number and courier details.
You can also track your order anytime via our Order Tracking page.
My tracking says "Delivered" but I didn’t get the package. What now?
Here’s what to do:
- Check your mailbox, porch, or delivery spot
- Give it 1–2 more days — some couriers mark as delivered early
- Call your local post office with your tracking number for updates
Still stuck? Contact us — we’re happy to help.